I am in the UK. My employeer changed payroll provider and ever since there has been many issues. With my old provider the difference between taxible pay and gross pay was almost exactly the pension contributions I had made at round 10%. Now with the new provider the isnt the case and the gap is quite much smaller, as if they havent recognised most of the pension payments. Is this likely to be a fault with payroll or am I misunderstanding something
Do you also have a statement from your pension provider (or online access to your pension account) stating how much is being paid in?
Your payslip should also explicitly state total gross pay and pension contribution. Is the gross pay the same as it was before?
I would follow this up with your accounts department - it does sound as though the payroll company has been given the wrong information about your intended pension contributions.