Very simple question, I'm surprised it hasn't been asked before.
I bought a product form a website a month ago.
They confirmed my order, took the payment and gave me an order number... and that's it.
Since they took the payment, they haven't given me any updates as to why it's taking so long, they've made it really hard to get into contact with them and haven't responded to me (I'm not even sure if I'm reaching out to them correctly, I guessed they had a .info email address and also they have a Facebook group of the same name).
At this point I feel they are a dead business, but they're still accepting orders and taking payments for a big exit-scam. I want to get a refund before it's too late, their website is still up and running. What can I do to get my money back (as it was taken through a debit card payment).