I wanted to buy a laptop from Lenovo shop, but it turned out they were not accepting my card, so I went on to the EntroPay. This website, as it mentions, provides Virtual Credit Cards for online shopping from any shopping portal. I believed that part and went on to register on that website for a free Virtual Credit Card. They offered me to only disclose the Virtual Credit Card's number and details if I add funds to that Virtual Credit Card using my bank card. The minimum funds they required me to add to disclose the Virtual Credit Card information was US$5.
Because the laptop that I wished to buy had an online price of about US$1147.99 at that time, I tried adding that amount using my bank card, but the transaction for US$1147.99 against my card was failing for some reason. So I tried making a transaction of a smaller amount such as US$100 and it got through. Since then I started making small transactions, and it must be 20 or some transactions in order to fill the Virtual Credit Card with US$1147.99, just enough so that I can purchase the laptop from Lenovo Group.
After the virtual credit card had enough money in order for me to purchase the laptop, I tried buying the same laptop from Lenovo shop using the newly provided Virtual Credit Card by EntroPay. When I hit submit to finish my order with Lenovo Group for the laptop, it informed me that the transaction was unsuccessful for some reason. I thought a failed transaction shouldn't affect the money I have on the virtual card, but Lenovo had put a hold on US$1147.99 already, thus freezing the said amount on the Virtual Credit Card.
I called Lenovo and the Post Sales Agent informed me it would take up to 30 days to release the hold of US$1147.99 due to international nature of the transaction.
Today, when I went to the EntroPay website, they told me that they've suspended my account. I asked them what would happen to my US$1147.99+ that my Entropay account holds, they never replied about refunding that money but told me they tried to charge my card with US$1147.99 and have failed to do so. I wondered why they tried to charge US$1147.99 from my card when they are not authorized to do so.
Searched on the internet a little about the company and turns out that's what they do, once the user adds a big amount to their service they snag it first by blocking the access to the user's account and then suspending the account at the same time.
Can anybody help me what strategy should I pursue in order to get my US$1147.99 back from them?
I have registered a fraud report on UK Police's ActionFraud, but on the internet, they're saying it is of no use.