Timeline for How to respond to a customer's demand for payment extension?
Current License: CC BY-SA 3.0
7 events
| when toggle format | what | by | license | comment | |
|---|---|---|---|---|---|
| Aug 22, 2019 at 15:30 | vote | accept | Amir Dora. | ||
| May 2, 2016 at 20:12 | comment | added | CityBoyFarmer | Glad I could help. If you accept my answer I would appreciate it. And I completely agree that some clients are hard to understand. Good luck in your ventures, hopefully your future clients will be better! | |
| May 2, 2016 at 20:05 | comment | added | Amir Dora. | Thank you for expert advice, I did not specify due date in my contract and i'll consider adding the terms and conditions for my next client. I am sending this client a final email asking for a non-refundable payment to hold in the item for 15 more days. I think after that i have to move on to other clients! Some clients are hard to understand. | |
| May 2, 2016 at 18:20 | comment | added | CityBoyFarmer | Also, if you are going to be in business for yourself and expect to sell your works and be profitable in doing so you will need to have the ability to be firm with clients who present themselves as this client does. Otherwise you are going to have clients that continuously walk all over you, say they want to buy and never pay and in the mean time you might lose actual sales because you're holding items for deadbeat clients. Be firm, assert your terms and close sales, otherwise offer to other clients. | |
| May 2, 2016 at 18:17 | comment | added | CityBoyFarmer | If your contract specifies when payment is due then the client has to honor that contract, assuming of course that the contract is signed by client and yourself. If your contract does not specify the things I mentioned above (payment terms, deposit with payment terms, non-payment terms and grace periods) then you need to seriously overhaul your sales contract and add these. If the client does not pay by the due date however, the sale is null and void because they haven't met the terms! You are not obligated to give a client payment extensions - they want to buy, you provide invoice, they pay! | |
| May 2, 2016 at 18:11 | comment | added | Amir Dora. | Thank you for the detailed answer, it is really helpful. But i have already sent him a contract. The artwork which i am selling is already designed and it is present in my online portfolio. The client wants to purchase the artwork so i sent him invoice along with contract with full payment details and 15 days time. He is asking for extension, what do you think is appropriate reply! I don't want to sound rude yet make a solid statement so that i get my money in time! I can give him another 10 days extension. | |
| May 2, 2016 at 17:55 | history | answered | CityBoyFarmer | CC BY-SA 3.0 |