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Sep 12, 2010 at 22:35 comment added Drew Stephens The one time I had to call ING for help, a person answered within 30 seconds of my dialing—it caught me off guard because I was expecting to sit on hold for a while!
Sep 8, 2010 at 13:04 comment added bstpierre @fennec - Very true. I guess they aren't really ahead of the curve any more. When I opened the account several years ago, they were ahead of others. Their arrangements haven't changed much over the years. Unfortunately, they're still ahead of other financial institutions that I work with.
Sep 8, 2010 at 4:58 comment added user296 "Ahead of the curve" on security arrangements would be real two-factor authentication: having a little RSA keyfob or equivalent. (E*Trade will actually do that and has a banking service not unlike ING, but with inferior rates.) The numeric PIN and "security question" dog-and-pony show is really more security theater than anything else.
Sep 6, 2010 at 15:21 vote accept Wade
Sep 3, 2010 at 5:00 history answered bstpierre CC BY-SA 2.5