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Jul 17, 2019 at 17:43 comment added David Richerby Since you posted this answer, the question has been edited to make it clear that the attempted transactions definitely were fraud. Even before then, though, it didn't seem like false alarms on legitimate transactions. I've had my bank stop legitimate transactions as suspected fraud several times but that never triggered a replacement card: I just confirm to my bank that the transaction was me and they unblock the card. That's in the UK, but is the US really different on that?
Jul 16, 2019 at 15:34 comment added Lux Claridge My mother had the same issue with her bank and using Uber. Apparently her bank blacklisted Uber transactions because of the increase in scams on that platform.
Jul 16, 2019 at 7:30 comment added RonJohn I highly doubt you can guess my passwords, but might be able to guess my PIN given enough chances.
Jul 16, 2019 at 7:24 comment added Grayda @RonJohn I've been in this job just over 12 years, and you memorize the most common, plus you can sort of guess based on how tech savvy they seem. They're the sort of clues scammers use as well when picking targets.
Jul 16, 2019 at 7:14 comment added RonJohn LOL. Do you have the list of 100 most common passwords taped to the wall?
Jul 16, 2019 at 7:04 comment added Grayda @RonJohn unfortunately not everyone locks their phone, or if they do, often it's an easy-to-guess password. I'm employed as a helpdesk operator, and sometimes we're able to log in to people's devices if they don't leave their passwords because we correctly guessed their pin code is 1234 or 0000, or their laptop password is ' (i.e. the button right next to the enter key) or asdfghjkl;' (so they can run their finger along the middle row to log in quickly. And kudos for not replying to the email, though I know of many who would ;D
Jul 16, 2019 at 6:40 comment added RonJohn #1 I didn't say that you should reply to the email. :) #2 Maybe I'm just old and don't understand smartphones as well as I think I do, but isn't a locked phone... locked? How does the thief get into my phone?
Jul 16, 2019 at 6:35 comment added Grayda @RonJohn I'm surprised they do that in the US, because if your card has been stolen along with your phone, a thief is one click away from having (almost) free reign over your card. When I got the call, I didn't answer it, because I didn't recognize the number and the voicemail didn't sound convincing. I then looked at my bank's website, confirmed the number, then called them, and the guy did his usual verification (asking for my full name, date of birth and answer to my security question) before unblocking my account.
Jul 16, 2019 at 6:23 comment added RonJohn I'm surprised they didn't email you regarding the transaction. That's what my bank in the US does. "Is this suspect transaction valid? Click YES or NO."
Jul 16, 2019 at 6:10 review First posts
Jul 16, 2019 at 6:13
Jul 16, 2019 at 6:08 history answered Grayda CC BY-SA 4.0