Questions tagged [customer-service]

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3
votes
4answers
177 views

Online Order Billed Amount Exceeds Invoiced Amount

I purchased an item online using a discount code, which was accepted by the website, and proceeded to purchase the product at a total of $227 using my credit card. I received a confirmation email ...
2
votes
1answer
218 views

How to deal with wireless company that sends bills after I have cancelled

At the end of last year, I decided to leave AT&T wireless and cancel my service with them. I transferred a number to the new carrier and gave up two others. At this time, I became unable to log ...
2
votes
4answers
698 views

If my haircut is already very expensive, say, $55 dollars, do I still have to pay 15-20 percent tip to the hairstylist?

I live in a neighborhood in New York City where a decent haircut is $55 dollars at nearly every shop you go to - except for the barber shops that will shave your hair with clippers and have you in and ...
0
votes
2answers
78 views

How to categorize a customer service check on accounting books?

I'm trying to help out a friend with their bookkeeping for a real estate investment they just purchased. I'm pretty sure I have categorized all the closing expenses properly except for one thing. ...
2
votes
1answer
157 views

Why would a bank tell me to contact their helpline if an incoming transaction was not “done by me”?

Whenever I receive money in my bank account, I get an email saying: If the transaction is not done by you, please contact our Helpline at the earliest. The same warning is there on both debit ...
0
votes
2answers
191 views

How can I just pay for my order when dining with friends at a restaurant?

I was eating with friends at a diner today (Thanksgiving), and I told the waiter I wanted to just pay for my own food. But we just got a single bill for all four of us. I paid for my food (plus tip) ...
1
vote
1answer
4k views

Can a store/company deposit a refund into a bank account, then take it back out again?

Refund amount is already in bank account and has been cleared and posted for a few days, but I'm surprised by the amount; is it possible for the company that issued the refund to go back and change ...
9
votes
5answers
13k views

Can you bill customer service for your time if they were in the wrong?

I just spent 2 hours with Comcast for a erroneous bill issue. In the end, it went my way, the charges I questioned were not supposed to be on my bill. They had a mis-communication. My question is, ...
2
votes
1answer
233 views

Can an online store say they don't have a refund policy as part of their customer agreement?

I am not sure this is the right place to ask. So please let me know in a comment if it is not and I will delete the question. I have seen some online stores that sell digital content and don't have a ...
1
vote
1answer
103 views

Economics: negative consumer sentiment following failure to upsell

I was recently at a bricks-and-mortar shop selling some equipment. I knew exactly what need I had and had a mental picture of the product I expected to purchase. The store offered two different ...
5
votes
1answer
281 views

How often to call Credit Card Customer Service for Rate Reduction

I've seen 6 months mentioned a lot, but in some of the information I've consumed I've heard that some people call their customer service as often as each month. I'm pretty sure they make notes on how ...
3
votes
3answers
304 views

What actions can I take against a bank for lack of customer service?

I currently have a mortgage with a bank. Two months ago, they had an offer to fix our home loan interest rate for a year. We accepted this offer, we signed a document and they signed it too. In ...