Stack Exchange Network

Stack Exchange network consists of 175 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers.

Visit Stack Exchange

Questions tagged [chargeback]

For questions relating to chargebacks, where funds are returned to consumers, normally as a result of a complaint filed against the business that received the funds.

2
votes
1answer
138 views

Should I be concerned about chargebacks from users buying my software? [closed]

It seems like most payment processors favor the buyer when settling disputes. I sell custom made software and I know that users can issue a chargeback to avoid paying. Are chargebacks something I ...
1
vote
1answer
63 views

Alternate Payment Methods That Protect Sellers With Virtual Services [closed]

I use eBay and my own site (hosted by Wix) to sell a virtual service with uses PayPal as the only payment option. Since the virtual service contains no physical item that gets dispatched, protection ...
2
votes
1answer
419 views

How do credit card chargebacks work when using Paypal/Google-Pay/Etc?

As per my understanding: When paying a store directly with my credit card, I am "protected" against items not as described, or not received...Possibly other situations as well. If approved, this would ...
1
vote
4answers
475 views

Should I stop payments on my credit card after a chargeback dispute?

I paid $2,000 to a merchant last year. The merchant failed to reasonably deliver on their contract. I asked the merchant for a full refund, no go. I filed a chargeback against Citibank. It was denied -...
0
votes
0answers
75 views

Do credit card chargebacks apply to situations in which online retailer charges seller in favor of buyer?

This is the situation I have to deal with: One of the items I had listed with an online merchant sold. I shipped the item using standard postal service and provided buyer tracking information. A week ...
2
votes
3answers
520 views

How I can convince bank to proceed with chargeback for the scam broker?

I've tried to call my UK's bank to explain my situation, but as soon they've heard it's about a scam trading company, they say the chargeback doesn't apply for trading accounts according to their ...
-2
votes
3answers
558 views

Charge back credit card if signed contract already

Can you get a charge back for a service if you already signed a contract that you would pay for it and paid in full. The contract is misleading i.e. giving details in fine print in the sense that you ...
1
vote
2answers
98 views

Cancelling transaction on a Credit Card

I have a transaction on my credit card which I dispute with the vendor. (Specifically, charges on a car hire booking which I assert are unwarranted, though I doubt the details are relevant) Obviously ...
18
votes
4answers
5k views

What's the point of a chargeback when they just ask the merchant whether they owe money to the buyer?

In my case, a big-name tax chain gave me incorrect information which would have cost me thousands of dollars. I had pre-paid, as is their policy, but did not file my return with them due to their bad ...
3
votes
3answers
2k views

Does a failed chargeback affect my credit score?

I want to try a chargeback to get a refund for my gym membership that I did not use, as the gym took a direct debit earlier than I expected them to. The last payment was taken on the 29th Dec 16. ...
5
votes
1answer
2k views

Can a refund be reversed?

Today I went to return a Christmas gift I bought myself because I realized it was a impulse buy and not something I would actually wear. I went to the Gucci store and gave the jacket to one of the ...
4
votes
2answers
137 views

How to account for a customer-imposed processing fee?

I am a sole proprietor. I invoice a client monthly. They pay the invoiced amount, less $20, which is a charge back to me for a processing fee. How do I account for this on my tax return/accounting ...
16
votes
3answers
2k views

Recourse with Credit Card company after victimized by fraud?

I signed up for a service that was advertised as "$200 per month." I didn't know the company was under investigation by my state's Attorney General for fraud and questionable business practices. ...
8
votes
3answers
8k views

How can a company charge a closed credit card?

My Visa card was closed due to the company of this particular Visa card going out of business. I couldn't charge my card and could only make payments. However, Emusic.com was able to charge it, ...
0
votes
2answers
287 views

Is chargeback possible with Paypal transactions, if no receipt of products/services?

Someone sent me several hundred U.S. dollars Paypal for in exchange for services. This was a verbal agreement, and there was no receipt. I have decided not to fulfill my end of the agreement, but want ...
9
votes
3answers
10k views

Is there a rule that a merchant must identify themself when making a charge

Recently I sent several credit card payments online. The company that charged my card is a multi-billion dollar company, so not just a small start-up. However on the statements the charges appeared as ...
2
votes
1answer
2k views

How do credit card companies deal with disputes of duplicate charges?

I recently read a post on another site about this situation, and was wondering, as a general question, what stops a merchant from (inadvertently or deliberately) providing multiple copies of ...
3
votes
2answers
1k views

My bank refused to do a charge back

Once I got mis-charged on my bank-issued debit/credit card. What happened is that a COMCAST service representative offered to connect me with "premium" technical support for $50, so I said OK, then ...
0
votes
1answer
61 views

from when is the time limit for chargebacks counted?

I've read it's typically 180 days (6 months), but is it usually counted from the date of purchase, or date of delivery (when I could actually check that the good is not fit for purpose?)
0
votes
1answer
97 views

refund or replacement for a faulty product purchased online with mastercard?

I bought a product from a company located in Brooklyn, New Work, online and had the product shipped by them to me to Armenia. The product was of unsatisfactory quality as it didn't function as ...
2
votes
2answers
2k views

PayPal personal account: does it accept credit cards or not?

On this website it says it does not: https://www.paypal.com/cgi-bin/webscr?cmd=p/pop/choosing_account_type_signup-outside On this site it says it does: https://www.paypal.com/re/cgi-bin/webscr?cmd=...
4
votes
2answers
252 views

Is a chargeback appropriate when a company cancels and then later un-cancels a service?

So here's the situation: I reserved two spaces on a bus tour Three days before the tour departs I am emailed to notify me the trip has been cancelled. I am given the option to either rebook a day ...
4
votes
3answers
1k views

What are online payment options with no chargeback protection?

What exactly are chargebacks and chargeback fraud? Is it a complaint about not receiving the product, or is it about the customer saying that he did not authorize the payment? If I understand ...
4
votes
2answers
1k views

Is it ok to request a chargeback for an insurance premium?

I changed my auto insurance coverage from company A to company B, effective July 1. I later found that company A had processed an automatic premium payment for the period July 5 - Aug. 5. I called ...
10
votes
4answers
7k views

Is there any way for a buyer to guarantee that there will be no chargeback in PayPal or GoogleCheckout?

Assume I'm a buyer and I want to guarantee a seller that I will not charge back my Paypal or GoogleCheckout payment. Is there any binding mechanism to do it in those systems? Or may be there is a ...
4
votes
2answers
657 views

Is a credit card chargeback appropriate in this case?

Consider the following scenario: I purchase a power tool for several hundred dollars from a dealer, using my credit card.. The item has a 3-year warranty, which gives me some peace of mind. The ...