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Questions tagged [chargeback]

For questions relating to chargebacks, where funds are returned to consumers, normally as a result of a complaint filed against the business that received the funds.

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Will I get a refund for my insurance renewal?

I Switched insurance from company A to company B. Insurance A had already charged the renewal amount December 9th even though I’m not due to renew until December 22nd (since that’s when my coverage ...
Victor Gonzalez- Cortez's user avatar
2 votes
0 answers
66 views

Time Limits on chargebacks when large company assures me refund is in progress

Short version: Company rep has told me "refund is in progress" for a purchase I made with my credit card, however, it's been over a month, and I have not seen the refund. When or should I ...
Rboreal_Frippery's user avatar
4 votes
1 answer
2k views

Can I get sued by a company after winning a chargeback? [closed]

I have a problem with a company that has delivered a service that it considers to be completed, even though it has failed to comply with the contract. I have evidence to justify these failures and ...
jawpotato's user avatar
2 votes
2 answers
230 views

If I request a chargeback on a purchase because a company went bankrupt, who foots the bill?

One reason people often cite when advising to make purchases with credit cards is the ability to issue a chargeback in case of problems. A common example would be buying airline tickets and then the ...
MeyCJey's user avatar
  • 123
2 votes
2 answers
260 views

TransferWise Transfer Being Recalled

Recently, I sold cryptocurrency to someone in Australia via a bank transfer. I had him transfer the money from his bank to my TransferWise (Wise) AUD account. A few hours ago, I got an email from Wise ...
Benjamin2002's user avatar
1 vote
0 answers
42 views

Rules related to dispute on creditcard between Customers Bank and the Merchants Bank

I purchased certain domains with sav.com, but the merchant had site latency and the same was reported by many customers on Trustpilot.com. My credit card was charged but domains not posted on my ...
Stackchampu's user avatar
1 vote
0 answers
202 views

I´m not a USA citizen, I use to had permit to work in USA, can i request to SS money back? [duplicate]

I´m not a USA citizen, I use to have a permit to work in the USA, I paid $10,605 in Social Security, and $2,682 in Medicare taxes, can I request this money back?
Sergio del Bosque's user avatar
2 votes
1 answer
355 views

Money deducted for pre authorization hold

I was in a hotel recently and they did a pre-authorization hold on the debit card. It was initially shown as real charge in my banking app, the hotel staff told me to not worry it's just a pre ...
ptts's user avatar
  • 121
3 votes
1 answer
94 views

what can I do to get a chargeback from an online retailer purchased on my credit card

I bought shoes on the internet. The refund policy was clear that you could return the shoes for any reason but I the buyer would have to pay shipping. The shoes didn't fit. Part of the store policy is ...
rebar's user avatar
  • 31
24 votes
2 answers
12k views

Ordered bike parts, paid with Paypal, received face masks. How do I get my money back from this scam?

My wife fell victim to a scam that she will not let go of. She was looking for a bicycle online and came across what appeared to be a legit web site. My wife assumed that it was safe to use Paypal ...
maple_shaft's user avatar
1 vote
1 answer
167 views

Why doesn't my bank ask me why I'm doing a chargeback?

I've had to do a chargeback a couple of times over the past several years. In one case the chargeback was approved, in the other case it was denied. In neither case was I asked for a reason why I ...
Ken - Enough about Monica's user avatar
3 votes
0 answers
127 views

Do I need to keep the product after a successful chargeback?

I am in California. I successfully filed a chargeback after a merchant repeatedly failed to send a return label after agreeing to an RMA. I now have my money back, but also a product taking up space ...
Chris's user avatar
  • 132
2 votes
1 answer
877 views

Is it possible to chargeback a "legitimate" transaction which occurred due to a scam?

A family member was recently duped into topping up a foreign pre-paid Visa card, and our domestic bank said they can't help due to them having verified the transaction with a One Time Password (OTP). ...
TomSelleck's user avatar
0 votes
2 answers
948 views

Can I reverse a payment and re-pay with a different debit/credit card?

Generally speaking regarding most major merchants. I accidentally paid for something at a grocery store using a card I did not intend to use. Would it be reasonable to return to the store with the ...
Quick Clock's user avatar
1 vote
1 answer
290 views

GnuCash Chargeback

I am trying to use the chargeback function in Gnucash. The chargeback customer and job are both specified when I create the bill and the "Billable" column is checked on all items on the bill. However, ...
Marchello's user avatar
2 votes
1 answer
154 views

Should I be concerned about chargebacks from users buying my software? [closed]

It seems like most payment processors favor the buyer when settling disputes. I sell custom made software and I know that users can issue a chargeback to avoid paying. Are chargebacks something I ...
Brian Lin's user avatar
1 vote
1 answer
92 views

Alternate Payment Methods That Protect Sellers With Virtual Services [closed]

I use eBay and my own site (hosted by Wix) to sell a virtual service with uses PayPal as the only payment option. Since the virtual service contains no physical item that gets dispatched, protection ...
H4MZ4's user avatar
  • 11
2 votes
1 answer
4k views

How do credit card chargebacks work when using Paypal/Google-Pay/Etc?

As per my understanding: When paying a store directly with my credit card, I am "protected" against items not as described, or not received...Possibly other situations as well. If approved, this would ...
Bort's user avatar
  • 141
1 vote
4 answers
619 views

Should I stop payments on my credit card after a chargeback dispute?

I paid $2,000 to a merchant last year. The merchant failed to reasonably deliver on their contract. I asked the merchant for a full refund, no go. I filed a chargeback against Citibank. It was denied -...
Bradley Thomas's user avatar
0 votes
0 answers
83 views

Do credit card chargebacks apply to situations in which online retailer charges seller in favor of buyer?

This is the situation I have to deal with: One of the items I had listed with an online merchant sold. I shipped the item using standard postal service and provided buyer tracking information. A week ...
mathemagician's user avatar
2 votes
4 answers
2k views

How I can convince bank to proceed with chargeback for the scam broker?

I've tried to call my UK's bank to explain my situation, but as soon they've heard it's about a scam trading company, they say the chargeback doesn't apply for trading accounts according to their ...
kenorb's user avatar
  • 1,946
-2 votes
3 answers
2k views

Charge back credit card if signed contract already

Can you get a charge back for a service if you already signed a contract that you would pay for it and paid in full. The contract is misleading i.e. giving details in fine print in the sense that you ...
Lightsout's user avatar
  • 2,041
1 vote
2 answers
137 views

Cancelling transaction on a Credit Card

I have a transaction on my credit card which I dispute with the vendor. (Specifically, charges on a car hire booking which I assert are unwarranted, though I doubt the details are relevant) Obviously ...
Brondahl's user avatar
  • 2,395
16 votes
4 answers
6k views

What's the point of a chargeback when they just ask the merchant whether they owe money to the buyer?

In my case, a big-name tax chain gave me incorrect information which would have cost me thousands of dollars. I had pre-paid, as is their policy, but did not file my return with them due to their bad ...
Ken - Enough about Monica's user avatar
2 votes
3 answers
4k views

Does a failed chargeback affect my credit score?

I want to try a chargeback to get a refund for my gym membership that I did not use, as the gym took a direct debit earlier than I expected them to. The last payment was taken on the 29th Dec 16. ...
George's user avatar
  • 123
5 votes
1 answer
6k views

Can a refund be reversed?

Today I went to return a Christmas gift I bought myself because I realized it was a impulse buy and not something I would actually wear. I went to the Gucci store and gave the jacket to one of the ...
Jackie's user avatar
  • 51
3 votes
2 answers
169 views

How to account for a customer-imposed processing fee?

I am a sole proprietor. I invoice a client monthly. They pay the invoiced amount, less $20, which is a charge back to me for a processing fee. How do I account for this on my tax return/accounting ...
Grant Lindsay's user avatar
16 votes
3 answers
3k views

Recourse with Credit Card company after victimized by fraud?

I signed up for a service that was advertised as "$200 per month." I didn't know the company was under investigation by my state's Attorney General for fraud and questionable business practices. ...
Fixee's user avatar
  • 4,516
9 votes
3 answers
15k views

How can a company charge a closed credit card?

My Visa card was closed due to the company of this particular Visa card going out of business. I couldn't charge my card and could only make payments. However, Emusic.com was able to charge it, ...
Geremia's user avatar
  • 278
0 votes
2 answers
306 views

Is chargeback possible with Paypal transactions, if no receipt of products/services?

Someone sent me several hundred U.S. dollars Paypal for in exchange for services. This was a verbal agreement, and there was no receipt. I have decided not to fulfill my end of the agreement, but want ...
taxpayer's user avatar
  • 151
9 votes
3 answers
12k views

Is there a rule that a merchant must identify themself when making a charge

Recently I sent several credit card payments online. The company that charged my card is a multi-billion dollar company, so not just a small start-up. However on the statements the charges appeared as ...
Mike's user avatar
  • 369
2 votes
1 answer
3k views

How do credit card companies deal with disputes of duplicate charges?

I recently read a post on another site about this situation, and was wondering, as a general question, what stops a merchant from (inadvertently or deliberately) providing multiple copies of ...
Random832's user avatar
  • 123
3 votes
2 answers
2k views

My bank refused to do a charge back

Once I got mis-charged on my bank-issued debit/credit card. What happened is that a COMCAST service representative offered to connect me with "premium" technical support for $50, so I said OK, then ...
Five Bagger's user avatar
  • 9,785
0 votes
1 answer
66 views

from when is the time limit for chargebacks counted?

I've read it's typically 180 days (6 months), but is it usually counted from the date of purchase, or date of delivery (when I could actually check that the good is not fit for purpose?)
redbaron's user avatar
0 votes
1 answer
118 views

refund or replacement for a faulty product purchased online with mastercard?

I bought a product from a company located in Brooklyn, New Work, online and had the product shipped by them to me to Armenia. The product was of unsatisfactory quality as it didn't function as ...
redbaron's user avatar
2 votes
2 answers
3k views

PayPal personal account: does it accept credit cards or not?

On this website it says it does not: https://www.paypal.com/cgi-bin/webscr?cmd=p/pop/choosing_account_type_signup-outside On this site it says it does: https://www.paypal.com/re/cgi-bin/webscr?cmd=...
GenuinePlaceholder's user avatar
6 votes
2 answers
368 views

Is a chargeback appropriate when a company cancels and then later un-cancels a service?

So here's the situation: I reserved two spaces on a bus tour Three days before the tour departs I am emailed to notify me the trip has been cancelled. I am given the option to either rebook a day ...
Zach's user avatar
  • 61
5 votes
3 answers
5k views

What are online payment options with no chargeback protection?

What exactly are chargebacks and chargeback fraud? Is it a complaint about not receiving the product, or is it about the customer saying that he did not authorize the payment? If I understand ...
XCore's user avatar
  • 153
4 votes
2 answers
2k views

Is it ok to request a chargeback for an insurance premium?

I changed my auto insurance coverage from company A to company B, effective July 1. I later found that company A had processed an automatic premium payment for the period July 5 - Aug. 5. I called ...
Bart's user avatar
  • 582
10 votes
4 answers
8k views

Is there any way for a buyer to guarantee that there will be no chargeback in PayPal or GoogleCheckout?

Assume I'm a buyer and I want to guarantee a seller that I will not charge back my Paypal or GoogleCheckout payment. Is there any binding mechanism to do it in those systems? Or may be there is a ...
Alexey Kalmykov's user avatar
4 votes
2 answers
1k views

Is a credit card chargeback appropriate in this case?

Consider the following scenario: I purchase a power tool for several hundred dollars from a dealer, using my credit card.. The item has a 3-year warranty, which gives me some peace of mind. The ...
Jason R's user avatar
  • 1,911