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I have have some cash sitting (and growing) in a Zazzle.com account for a while. In order to have this cash paid to me as a U.K. citizen still living in the U.K., I need to submit a W-8BEN form. I have tried this 5 times now and gotten to the stage where most of it is accepted. The problem is that Zazzle give zero to little feedback on what is wrong with it.

I am now at the point where there is something wrong with Part II, Section 10. I have answered that I am entitled to a 0% tax rate as per Article 12, paragraph 1. the type of income I have declared is

Royalties (from items sold bearing my designs)

and the "additional conditions in the article and paragraph" being:

Royalties derived and beneficially owned by a resident of the United Kingdom shall be exempt from tax by the United States.

But the response from Zazzle, was a cryptic

Your form is nearly good enough to be accepted. However, there are a few things that still need to be looked at. The last part in section 10 needs to be adjusted. What you currently have doesn’t contain the information needed to provide you the benefit. It would help to keep in mind the type of income you receive from Zazzle. It may also help to refer to the type of work you provide to the Zazzle website. This link may help you to clarify your wording (refer to sub section “Royalties” in the link below): https://www.irs.gov/publications/p525/ar02.html#en_US_2015_publink1000229288

What are they expecting that I am not doing or not doing properly?

UPDATE:

After my latest attempt, the response -regarding my entry Royalties (from items sold bearing my designs)- was a very unhelpful:

What you have written in brackets next to your type of income in Part II section 10 is similar to what we are looking for the last part of section 10 but the wording is not exactly what we are looking for. Please keep that in mind as well as the type of work you submit to the products on the Zazzle website and your type of income and search the subsection "Royalties" below:

https://www.irs.gov/publications/p525/ar02.html#en_US_2015_publink1000229288

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    My suspicion is that they need you to classify it according to one of those specific sub-categories listed on the link they provided, so I would write "Royalties from copyrights on my artistic work". I also suspect (based on similar interactions with UK entities) that they aren't allowed to tell you "write these words directly: XXXXX", so they are being as helpful as they can. – Vicky Mar 26 at 15:36
  • Try "Royalties from copyrights on … artistic works" – Kevin Mar 26 at 21:27
  • An alternative to paying their fees (at least in the US) is to list a new item. Apparently that gives you another year or something before the fees kick in. You might be able to take an existing design and move it to a different item; not sure of the restrictions. – Brythan Mar 26 at 22:18
  • I have plenty of ideas for new items but I've not added them because the money is just building up and I can't get to it. – Ross Drew Mar 26 at 22:35
  • @Vicky does that mean that only one entry needs to change? – Ross Drew Mar 26 at 22:38

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