I'm currently at 50 days past making first contact with my bank for a mortgage - and I'm wondering if this is standard, or if it is reasonable to be making a complaint.
I'm in the UK, with what I think is a very simple mortgage requirement (reasonable deposit, using the bank I already have accounts with). I had an agreement in principle made over the phone and confirmed the next day. I have finally received a firm offer, but my solicitor has not had any paperwork through from the bank yet. I was expecting the searches on the house to be to long pole, but they're back (and started later). I get the feeling my bank is using processes developed in the 1960's - or they're severely short staffed.
Is there anything in the process to actually justify this timescale?
To be clear, there is some progress every week or so - but it feels like I'm only getting a small time-slice of a few minutes every few days.