History: (US/Wisconsin) Chapter 13 filed in 2012, completed in December 2017. In March 2017 my car died and I was forced to purchase a car with the Chapter 13 still OPEN. One (1) company (located in TEXAS) agreed to finance me. Everything went well, Trustee approved purchase, and I set myself up to pay using finance co's online payment portal. For 9 months I paid religiously, early and above & beyond amount due. Went to make a payment and my account has been disabled.
Customer service tells me it's because of the Chapter 13. They knew about this when they agreed to finance, and it was only after 9 months of payments that they stripped me of access to my account. Now I am ONLY allowed to pay using direct pay through my bank. This is not that big of an issue, but they are also refusing to send me paper monthly statements, refusing to allow me to have any access to my account. My only way of monitoring is to call and ask if a payment has posted.
While the entire entity appears rather, shady, is it legal for them to refuse to send me monthly statements?