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How do I get to a human when calling the IRS? I keep hitting stupid automated robots.

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    Not a complete answer, but shouting into the phone or mashing buttons will get you an operator on some automated systems. – Nuclear Wang Feb 8 '18 at 17:46
  • Also, note that getting a human may be difficult, given the budget cuts the IRS has been suffering under for years. – Kevin McKenzie Feb 8 '18 at 22:07
  • @KevinMcKenzie: Yeah I wrote them a letter a few years ago essentially telling them my tax return will be late because they're not answering the phone in a timely manner. (A tax expert can't help if you don't have the data but the IRS does so they can read it off to you.) – Joshua Feb 8 '18 at 23:19
  • @NuclearWang Yeah the aim is to make the system not understand what you tell it, so things like mumbling to a voice recognition system, not pushing buttons when asked to, etc. could sometimes give you a real person – Aequitas Feb 9 '18 at 1:46
22

Do the following to get to a human. No need to wait for the bot to talk, just press the key once you hear the bots say something so you can get to a real person quickly.. When they ask for SS#, just press the pound key twice.

Intuit's website has this advice:

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday

When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.

So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.

Then press 1 for "form, tax history, or payment".

Then press 3 "for all other questions."

Then press 2 "for all other questions."

  • When it asks you to enter your SSN or EIN to access your account information, don’t enter anything.

  • After it asks twice, you will get another menu.

Then press 2 for personal or individual tax questions.

It should then transfer you to an agent.

  • 2
    That's good stuff - IF it works. – Bob Baerker Feb 8 '18 at 18:31
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    On most phone systems, mashing 0 will get you a person. I'm half tempted to call the IRS now, just to see if that works. – Mooing Duck Feb 8 '18 at 21:43
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    it does not. i tried... they got smart. there objective is to get you to a robot so they can save money on hiring humans. – Patoshi パトシ Feb 9 '18 at 4:14
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    I followed this procedure. It took less than 10 minutes to get through in mid-March. Amazing! Thank you! – aparente001 Mar 28 '18 at 16:27
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    Worked great for me first try! 9-27-2018 – Duke Sep 27 '18 at 17:19
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Call 1-800-829-0922 (an official IRS number) then enter your SSN number incorrectly. They will then connect you to a human. They are more worried about illegal aliens than their own citizens.

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