My father just received a phone call from collections saying he owes $650 for a product he purchased in 2015. We thought it was a scam call at first but they seemed to have his personal information correctly (name, address, phone number).
This was apparently from a product offered by "BioLife". He called one of those TV ads to purchase a weight loss waist trainer. According to the collections agent, this particular company does this commonly by having the purchaser think they're purchasing a simple waist trainer for a low price but make you commit to order an entire product line on a monthly basis without knowing it. He did not know this, so he declined products that came thereafter the initial waist trainer. His card was not charged after that nor was he contacted about it.
Now, 2 years later, collections call wants us to pay the remaining amount plus interest. We'll apparently still receive the product via UPS and were told to submit a money order for exactly $650 after receiving it, under the name "Bio". If we refuse to comply, BioLife will apparently take us to court.
Is this a scam? How should we proceed? Is there anything we can do to avoid this?
He did not verify the name of the collections agency.