I just discovered I was billed an order for a few hundreds USD from a merchant that I purchased from a few months ago. It is unauthorised and is obviously a mistake from the merchant. I called up the bank and the customer service officer told me to settle the dispute with the merchant since I have purchased from the merchant in the past. I am confident the dispute will be settled because the merchant is a reputable one and is a listed company.
What made me uncomfortable was this. I asked the customer service officer if I am liable to pay an amount deducted from a merchant whom I have purchased something before even if it is unauthorised. I did not get a satisfactory answer as the customer service officer repeated the same message and told me to contact the merchant. What if the merchant deduct USD10k from my credit card? Am I still liable?
What protection do consumers have against merchants who deduct money from our credit cards by careless mistake? Isn't it dangerous if merchants can get to deduct any amount from our credit cards just because we have bought something from them before in the past?
EDIT: The merchant has refunded the amount back to my credit card. However, I incurred currency losses as a result. I have asked a new question regarding the losses and what can I do about it. Currency conversion losses in credit card bill due to merchant mistakes