I had a Chase MileagePlus Explorer card, which I cancelled due to numerous issues with United. I called up and told them I wanted to cancel the card. They confirmed, and that was that.

However, I can still log on to the website. I can still see that I have a "$0.00 balance". Did they really cancel (i.e. do they have a legal obligation to, and one they usually follow), or should I double-check?

  • Did you receive a confirmation email from them? – Michael Sep 12 '17 at 21:46
  • I suspect you can get a faster and more accurate answer from Chase customer service than from anyone here. – user42405 Sep 12 '17 at 23:09
  • @PeterCooperJr. - You put more stock in them than I do, it seems. – horse hair Sep 13 '17 at 0:16
  • 2
    How long since you told them to cancel? I don't know (since I've never cancelled a card since on-line banking existed), but it's conceivable that either (a) it takes a day or few for the process to trickle through, or (b) it remains accessible on-line for a time (perhaps until after the next statement date) in case there's a balance needing paying and/or pending transactions. Final option: they might have cancelled that card (as you might do if it were stolen) but not closed the account associated with it. – TripeHound Sep 13 '17 at 7:23

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