In the UK self-checkouts in big stores (such as LIDL or ASDA) are very popular. Many of them are card-only. What is the benefit of providing such checkouts over cash-or-card checkouts? Paying with a card doesn't seem to be faster, unless it's a contactless.
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1 Answer
There are a couple of advantages that I can think of.
Since the machines are less complicated because they don't have to handle cash, they are less expensive and require less maintenance. Machines that handle cash require lots of moving parts.
Cash machines require lots of employee interaction. The machines need to be stocked with cash each day, and at the end of the day the cash needs to be taken out and counted. With a cashless machine, the computer does all the work.
answered Sep 2, 2017 at 12:28
Ben Miller - Remember MonicaBen Miller - Remember Monica
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@richardb, I don't agree, they look exactly the same. Ben Miller, I think the employee interaction is a valid point!– PaulaSep 2, 2017 at 15:52
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SCOs are supposed to be able to operate with minimal employee intervention, which explains the "no cash". However my previous employer's store also doesn't accept magswipe (swiping your card on the reader) on SCOs purely due to the same thing as cash.– AStopherNov 4, 2017 at 10:36