I have a family member who disputed a medical bill she received in April. Essentially, the provider billed for a code that indicated it was a 30-minute visit, instead of 5. Upon receiving the bill, she contacted the provider's billing office, which said they would review it and get back to her.
In August, she received a letter from a collection agency for the bill amount without receiving any further correspondence from the provider. The amount is small: $160, so she can pay it.
My question is regarding how she should proceed to ensure there is not a derogatory impact on her credit report. Should she contact the medical provider's billing department to explain the situation and pay? Should she contact the collection agency about removing any remarks in exchange for the payment? It would have been nice to get the original bill adjusted on principle but, at this point, it seems paying it however would take priority.