I purchased merchandise online from a retailer that has a 365-day return policy. I followed the steps to return the merchandise, filled out the forms to do so, and sent the merchandise back to the address specified. I did purchase delivery confirmation from USPS. The merchandise was delivered back to the retailer 10 weeks ago, but I have not been credited.
When I have reached out to the retailer, I have not received a clear answer regarding whether they have my returns but are not crediting me, or if they lost my merchandise, there was something wrong with the forms I filled out, etc.
I filed a complaint with the Better Business Bureau, and am waiting for resolution. But in the event that the retailer does not respond, what are my rights? We're talking about $500+ worth of merchandise!