I went on a day-trip to the U.K today, and went to a cinema. I paid for 3D but unfortunately the 3D projector wasn't working so it was shown in 2D instead; when I exited, I was given a voucher that can be exchanged for a ticket for any film at any of the brand's U.K cinemas.
As I do not live in the U.K and am not planning to return to the U.K for a few months (there is no stated time-limit on the voucher), am I able to reject it and instead ask for a refund (as the voucher can be exchanged with any ticket type for any film, 2D or 3D, it's essentially a free viewing of another film)?
What are my rights in this case?
- The cinema wasn't able to provide what I paid for
- They gave me a voucher that can be exchanged for a ticket for any film, viewing type,and at any of their cinemas
- I can't really use this ticket since I don't live in the U.K (and we don't have any of the brand's cinemas in Guernsey)
- I still have all receipts for the film