I lived in the Netherlands for about 6 months in 2015 and was a customer of Ziggo (internet provider).
When I cancelled my account (November 2015) they told me (on the phone, not recorded) that there was nothing else I had to do. I was moving back to the UK and wanted to check everything was cancelled and all payments would definitely stop etc...
In February 2016 I received an email telling me that I owed them €400 for not returning the TV box thing. (They never asked me to return it in the first place).
I asked for proof from them that they told me about this and they couldn't send me anything.
Now it has been sent to a debt collector and they are threatening me with legal proceedings if I don't pay. I just got off the phone with them and they also said they don't need to send me proof.
They claim it was in the T&Cs when I signed. I asked them to send that over so I can see and they said no. They repeatedly claim that they "don't need to prove it".
They seem to think that just sending me an invoice is proof enough.
If I really do owe that money and I really was told about it (told about the charge for not returning the box) before that invoice arrived then I have told them I will pay. I have told them this for over a year and for over a year they have not responded to my emails and have not sent any other document than the invoice sent in February 2016.
Not sure what else I can do here?
I asked for proof from them that they told me about this and they couldn't send me anything.
This won't work. So keep your emails and any replies from their side and use them when the debt collector comes around. – DumbCoder Feb 1 '17 at 12:29