I was charged a fee for a service upfront stating insurance do not cover this service, but turns out it was not true, insurance company covers it. I called the doctor's office asking them to submit the claim, they delayed the process by mailing the claim. After the claim was paid I waited for them to call me stating they will issue a refund but I did not get a call. I disputed the charge with my credit card company.
I could change my doctor but I started a treatment so I don't think another doctor will take me and they refused treatment stating I need to pay them in cash for the transaction dispute fee and for services going forward. Dr said they don't submit claims for this service because insurance does not cover full cost of the service. If the amount paid to them is not acceptable than they should not accept the insurance. Why lie to patients?
Can they be selective and submit claims that are profitable to them and on others they lie and charge patients instead of billing the insurance? Is there anyone I can complain about their shady practices?