About 9 months ago my computer was not working so I took it to the closest technician I found on my Google Maps. Turned out there was a problem with the motherboard and that the repair would cost around $160. At that point owner of the shop made me an offer that said you trade you broken computer + $200 and I will give you a used computer with the same technical specifications. I was desperate at that time so I accepted. This guy looked a bit shady however; he offered a 5 percent discount on the $200 if I paid cash. He also offered a 15 month extended warranty on hardware issues in exchange for $24. I accepted both. In addition to the receipt I also have a document that shows purchase of warranty.
Since the beginning computer had hardware issues that impacted its functioning. I only found the time to take it to the store in September. Owner said he would fix it and that since I have warranty I would pay nothing on parts and labor. After keeping my computer at his store for 2-3 days he said he repaired it but really didn't as the same two issues persist exactly as before. I'm not sure what I should do at this point. On the one hand I need to get my computer fixed under the warranty. On the other hand I wouldn't want to have him keep it for days and then not fix it again. There would normally be no reason to doubt his honesty: maybe he thought he resolved the issues and he actually didn't. However his store has very poor ratings on Yelp and Google Reviews and most reviewers call the owner of the store dishonest and a fraud. Perhaps relevant to the situation is the fact that the owner has had issues with criminal activity and immigration in the past. My question is
What can I do at this point. Should I just give up and accept the loss?
What action can one take against someone who is not willing to honor a warranty? Is the customer always powerless?