Thank you for reading, I've recently rented out my first house and I made a mistake of giving a sort code from 1 of my Barclay accounts and an account number of another, this obviously makes up a combination of sort code and account number for someone else. The estate agent then transferred the money to the account and we only realised what I'd done 2 weeks after when I chased them up for the money.
Since realising what had happened and seeing that the money had cleared from the estate agent's account they contacted their bank TSB and reported the issue. TSB then contacted Barclays and requested a letter to be sent to the person who's had the money deposited to them. We then received a letter back from TSB after 21 working days to say they've had no response back and to speak to citizens advice/take legal action.
I phoned citizens advice and they've said I should go to a drop in centre with documents and so on.
My questions are:
- Will citizens advice be able to help me, or am I only going to get told to seek legal advice anyway?
- What can I do as I'm not the person who's made payment or been paid, but I also don't want to cause the estate agent lots of work from my mistake, but legally no bank will talk to me anyway.
- Will I have to seek legal action or the estate agent?
EDIT: Just to make it clear I totally understand this is my fault as I stupidly gave the wrong details. I'm just trying to find out what angle I come at this from as I'm neither the person who made the transfer or the person that received it.
Also the money involved is £800, £550 of which is deposit and I'll need to pay back at some point.