I got some tires for my vehicle yesterday. I signed the work order and dropped off the vehicle; my spouse picked up the vehicle and paid the bill. On the bill was an $80 charge for road hazard insurance. Even if such insurance was a good deal (it's not), we plan on selling the vehicle in a year or so, so we won't be able to take advantage of most of the lifetime of the policy. We never received any documentation about the insurance, so I don't even know what the lifetime is.
My spouse called and was given a litany of excuses:
- "You didn't pay for this, we (the shop) paid for it, because you got a discount on the tires." Those two aspects of the transaction are unrelated.
- " talked to your husband about this." No he did not, because I would have declined.
- " already put it in the system." Doesn't answer whether we cancel or not.
- " day off is today. He'll be back Thursday." Washington state has a 3-day "cooling off period" though I'm not sure that the period applies to this kind of transaction.
Should I keep trying to get them to cancel it? Or should I just chalk it up to lessons learned, and make a helpful note to potential customers on Yelp etc?