Years back I lived in an apartment in NYC and ConEd was sending me electric bills of 300-400/month. I disputed it at the time, saying it was impossible, and they basically said, "OK, we'll investigate. No, we like this, send us our money." I fell behind and had a large outstanding balance of about $1500. I set up a payment plan with them and asked for a written statement of what I owed and what the payment agreement was. They failed to do so and we went back and forth repeating these steps, them even going so far as to cut my power.
They sent it to a collections agency. I spoke with them and said told them I didn't think it was accurate, but since I had no choice, let's set up a payment plan. I again asked for a written agreement of the payment plan and balance, which I never got.
They sent it to a different collections agency about six months ago. When I spoke with them, they said I could file a written dispute. I did, and never heard back from them.
Then yesterday I got a letter from yet another collections agency. I don't know what to do.
Ideally, I want these charges removed since I believe they're invalid. I don't have access to that apartment (I left on good terms with the landlord, though) and figure I'm probably out of luck.
Otherwise, I think I'm right to refuse to pay anything without a written agreement (which everyone involved has promised every step of the way, but never delivered).
What do I do?