I live in California. The bank (in Atlanta) who has our home loan needs to see proof of our condo master hazard insurance policy or they will buy us a policy.
The agent who sold the policy told me it's the bank's responsibility to look this information up on line at icerts.com. The bank claims they can’t/don’t have the capability to go to the website; the insurance agent says, yes, the bank does have the capability and I, the unit owner, am somehow supposed to compel them to do it. My HOA insists “Either the bank or the insurance agent should get the information. That’s their job.”
I'm trying to register myself at icerts. Slow going. Meanwhile I'm asking bank, HOA, insurance agency, for help and suggestions. My emails go unanswered. Each continues to point fingers at the other and say "That's HIS job! Don't you do it, homeowner! It's not your job!" Even though my money is going to pay for the new policy if things don't work out.
The whole thing is bizarre and I'm starting to wonder if I need to talk to a lawyer.
Does anyone have suggestions? Am I doing the right thing by registering at icerts? If not, what should I do? TYIA!