I've ordered some product online. The next day I got an email:

On 1st time orders, our company requires transactions to be completed via Paypal. We have refunded your credit card for the total amount of the order.

But I've got about 2$ less, than I paid. The company support says that

PayPal does impose a fee for this service

But that looks like I've paid just for nothing. Doesn't that violates some law? Would it be possible for me to return the whole sum?

The purchase has been made online through debit MasterCard. It is not virtual.

P.S. Should I write the name of the store here?

  • 1
    I doubt you have any reasonable way to get your $2 back, certainly no way that is worth pursuing just for $2. Charging fees for processing refunds is quite common. In some cases it's a lot more than $2, so I think you actually got off pretty well. It's only $2. Just live with it.
    – BrenBarn
    Mar 3 '16 at 20:56
  • For clarification - let's say the initial purchase was $3. You made that purchase with your credit card directly (no PayPal account.) The company "refunded" your order, but only gave you $1 back directly to your credit card?
    – Todd
    Mar 3 '16 at 21:30
  • @Todd, yes. It may be not exactly 2$, but roughly it is.
    – cheetahfm
    Mar 3 '16 at 21:34
  • What was the total amount of the charge? $2 sounds like a lot of money, but if this is buying a car or something it is perhaps not.
    – Joe
    Mar 3 '16 at 22:19
  • @cheetahfm Assuming you don't care to ever do business with this company in the future, the best way to get all your money back would be to call up your bank and dispute the transaction. Tell them that the company cancelled the order and didn't completely refund you. Informing the company of this intended action may goose them to give you the rest of the money back, because the chargeback's going to cost them more than the $2. Note - this is assuming your PayPal account has nothing to do with this transaction, since chargebacks and PayPal can lead to bad things.
    – Todd
    Mar 3 '16 at 22:31

Your simplest option, and probably the only reasonable one, is to dispute the original charge with your bank. Since you used a debit card and not a credit card, you don't have quite as much protection, but you still can dispute the charge and ask your bank to step in and help. See this debit card dispute article for more information on disputing a charge for a debit card.

You may or may not have a case here, depending on the specifics. If the merchant accepted your payment without letting you know you should have used paypal, you may have a shot at getting the full refund; but if it was clearly labelled that you should have used paypal, it may be harder.

  • This answer may be US specific, fyi - I don't know if 'dispute' is an option in other countries.
    – Joe
    Mar 3 '16 at 22:31
  • The purchase has been made in US online store from Russia, so I don't know if it's applicable, but I'll try, thanks.
    – cheetahfm
    Mar 4 '16 at 6:48
  • 1
    @cheetahfm if the currency was ever converted the $2 short likely represents a currency fluctuation between the time you paid and the time the funds were refunded.
    – quid
    Mar 4 '16 at 19:18

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.