So I tried to make a purchase on Amazon.com using my Prepaid Visa Debit Card but it was declined, they said:

We have canceled your recent Amazon.com order(s) because we are unable to charge your credit card.

I know that my card works online because I have made payments in the past including on Google Play. And the balance is there as well.

I contacted the bank (UBL - Pakistan) and they said that everything was working OK at their end and that the card should work.

So anyone has any idea where is the problem and why am I unable to make the payment?

  • 3
    Contact an Amazon.com representative. Sep 15, 2015 at 16:20
  • I did. They said they don't know why my card is being declined etc. So I guess that was an exercise in futility!
    – Ali Khan
    Sep 16, 2015 at 9:59
  • 2
    Prepaids are allowed to decline requests from specific places if they feel like it, I learned to my annoyance a couple months ago, when I was trying to answer the same question using a prepaid visa to purchase something through paypal. The response I got back eventually was that they just block all paypal transactions, because it's too easy to just convert to cash that way, which they want to forbid. Not saying that is the issue, but it could be. (i.e. I wouldn't contact Amazon, I'd contact whoever maintains the prepaid card, and say what specific transaction you were trying to make.)
    – neminem
    Sep 16, 2015 at 22:27
  • @neminem - "too easy to just convert to cash that way". Perhaps it is just a misunderstanding on their part on how PayPal works. When you reverse a transaction (refund) on PayPal, the funds go back to the card that was used for the original transaction... I don't think there is any way to convert it to a cash refund. Sep 28, 2017 at 18:10

1 Answer 1


Usually there are two verification steps:

  • the name on the card
  • the billing address associated with the card

that fail in the case of prepaid cards. Here are some possible solutions:

  • Register the card online
  • Assign a name and address to it


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