I hold an account with a bank abroad and wanted to transfer all the money I held there into my HSBC account. I was told that I needed an IBAN and BIC to transfer the money and so I went to the closest branch and got it. I gave it to my bank abroad and was told it would take up to 5 working days for the payment to come through.
It's now 2 weeks later and the payment still hasn't arrived, so I thought maybe they wrote down the IBAN wrong, and turns out I was right. HSBC screwed up the last digit of my IBAN, meaning that my bank abroad used the wrong IBAN. Now I dont know what to do, is my money lost even through no fault of my own?
I still have the sheet that the clerk at HSBC wrote down the IBAN on in case they ask for proof.
I don't know what the best course of action is, should I contact my bank abroad first and tell them of the error or do I contact HSBC and tell them what they've done?