I have about $460 USD in my PayPal balance, and my account is verified. I tried to order a flight for about $400, but the only option PayPal provided is to pay from credit card. I called the flight company, and they said that everything is OK on their end.

That's not the first time it happens for me, but that's the first time it's meaningful (a large amount). Why does it happen? How can it be solved?


enter image description here

When I click "Change Funding":

enter image description here

  • Give us the screenshot when you press the "Change" link.
    – base64
    May 8, 2015 at 9:32
  • @base64 added a screenshot (sorry for the bad quality).
    – Paul
    May 8, 2015 at 9:38
  • A quick Google indicates that if you live in certain countries, you may not use PayPal balance to make international purchases.
    – base64
    May 8, 2015 at 10:01
  • 2
  • 6
    This is a question for PayPal support. You should ask them directly. May 8, 2015 at 12:41

1 Answer 1


Here's the answer I got from PayPal support (emphasis mine). Perhaps it will be useful to somebody.

Thank you for contacting PayPal regarding paying with your PayPal balance.

I have reviewed your account and it shows that you have completed you payment using a credit card.

Usually the balance will be taken when you buy an item with the same currency. How ever in some cases the system will automatically choose to take the funds from your credit card in order to give you an addition guarantee if there is a problem with this item or service.

Next time if you see that the fund are not being taken from your balance try to remove the credit card and only then try to complete the payments. After that you can re-add your credit card.

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .