I had my car serviced by a local shop. I ultimately picked them because they were close and didn't really research their online reputation. Suffice it to say I was less than pleased. The car broke down the first day out of the shop.
I returned the car to the shop and asked for the repairs to be made whole. When I took my car to a different service shop for a second opinion, it was explained to me that the repairs were done incorrectly, parts where missing and installed backwards. (They even used caulking to stop an oil leak.)
I had the second shop repair the car and the original problem for $1800 USD and I disputed the original $1400 USD with my credit card provider. Today I found out I won.
I have heard stories of unscrupulous businesses, and I am worried the first shop will send me to collections for $1400. While I have pictures, written documentation from the second shop and the victory from the credit card dispute, what do I do if a collection agency comes calling? I clearly don't owe the money according to Visa, but how does the law see it?