I have been doing my taxes for 25 years with TurboTax. Like others, I was a bit upset at them for doubling the price of their software, so I decided I would make an appointment with H&R Block, thinking it would be a good idea to boycott TurboTax for one year, and perhaps it was time for a tax "professional" at Block to do my taxes this year since I've been doing them so long by myself.
So I went in with all my papers in order, and sat there as I basically told the person what numbers to put where. At one point, I almost said "move aside" because I could have plugged in the numbers more quickly.
They wouldn't tell me the price of their fee until it was over, and to my surprise it was $220. They provided me with absolutely no professional tax advice, and on top of that my refund was about $500 less than I normally get.
I told the person that she was not to file my taxes, I had to think about it. So I came home, and redid my taxes in about 15 minutes on the online TurboTax website. While doing this I discovered that I had overlooked one piece of paperwork, which resulted in about $500 more of a refund. I did not file yet.
Long story short, am I obligated to go back to H&R Block and have them add the new deduction that I discovered and pay them the $220 for something I could do myself online for $50? Again, I wouldn't mind paying if they had 1) been up front about the fee and 2) provided me with even a tiny bit of professional advice, which they did not.