Once I got mis-charged on my bank-issued debit/credit card.
What happened is that a COMCAST service representative offered to connect me with "premium" technical support for $50, so I said OK, then she disconnected me instead of transferring me to the technical support. I tried calling back, but after 45 minutes of waiting I gave up. Nevertheless, I was still billed the $50. Naturally, I wanted to do a chargeback to get refunded.
I went to my bank in person to demand the charge back, but they told me to "work it out" with the vendor, ie COMCAST, and refused to do the charge back. I do not want to call COMCAST again because the wait times are very long and I doubt they would cooperate with me anyway.
How can I make my bank do the charge back, or should I talk to somebody else (attorney general's office, etc)?
I live in Massachusetts.