I bought a product from a company located in Brooklyn, New Work, online and had the product shipped by them to me to Armenia.
The product was of unsatisfactory quality as it didn't function as expected. There was a lot of email exchanges between me and the company where I attached photos and videos clearly showing the problem. The company suggested a number of things to try to fix the problem, but none of them worked (and I've told them that). Lately I talked about this issue with other customers over an internet forum who had bought the same product from that company and all of them had that issue with the product.
Lately the company has stopped replying to my emails and before has ignored my email about getting a refund or replacement. They have commented that "normally" they would have the product sent back to them for inspection. Shipping the product back would cost $200 (excl. tax/customs) and take about a month.
The product cost $700 + $200 shipping.
What can I do? Can I demand a refund from them, my bank, etc. or a replacement?