How do people go about getting a feel for the soft features of financial service providers?
My biggest criterion in purchasing financial services, such as bank accounts or investment accounts, aside from the actually quality of the financial product itself, is the quality of the service provided to control my use of the product.
For example, online banking applications can vary a great deal, and often have features that aren't very useful. Bank Of America will allow me to download my transaction history, but they make me do it 1 month at a time, and as PDFs. It isn't as though it says this on any piece of BOA marketing literature, but it is something a smart, computer literate consumer will notice. Does anyone know of good sites to let us pool our various noticings?