We charged hospital fees totalling $2400 on a St George Bank credit card on 17 and 21 April 2014. The hospital was located in Denpasar Bali. On last checking the amount owed on the card (12/05/2014) in Sydney, we were advised that no account from the hospital has appeared. It is now three weeks since the transaction occurred and still there is no indication from St George bank that any money is owed them in relation to the hospital fees. Does anyone have a possible explanation for what might have occurred.
If the hospital is run like hospitals in the US it can take a long time just to determine the bill. The hospital, Emergency room, ER doctors, surgeons, anesthesiologists, X-Ray department, pharmacy and laboratory are considered separate billing centers. It can take a while to determine the charges for each section.
Is there an insurance company involved? When there is one involved it can take weeks or months before the hospital determines what the individual owes. The co-pays, coverages, and limits can be very confusing.
In my experience it can take a few months before the final amount is known.
You may want to call the hospital to determine the status of the bills.