I bought an XBox One from Amazon.com 2 weeks ago. Since then both Walmart and Best Buy have dropped the price by $50.00. Does Amazon.com offer any sort of price protection?

If they do, how do I go about requesting a refund for the difference between what I paid, and the discounted price?

Walmart and Best Buy are both doing that "Add to Cart to see our special price" thing. Is this to prevent other retailers from matching their price?

  • 2
    You might want to check with your credit card provider. Mine (CitiCards) allows you to register your product online for a price guarantee (they call it a "price rewind".)
    – Tim Reddy
    Mar 26, 2014 at 19:51

2 Answers 2


Call Amazon customer service and ask for a price reduction. As long as you are within the return period for your device, they will usually honor the request. It would be simple enough for you to return the device and go to the competition.

As a relevant personal anecdote, I bought my girlfriend a Kindle Fire last year and the price dropped a week later. I called and they refunded the difference. Amazon is pretty generous with their customers and I've personally always had positive experiences calling their customer support. But I don't know if they have any formal price protection policy.

  • It never hurts to ask. Much better for Amazon to return a few bucks to retain loyalty.
    – MrChrister
    Mar 26, 2014 at 15:10

Price protection:

Not for an Xbox it would seem.


Amazon.com will price match eligible purchases of televisions and cell phones with select other retailers, including those who sell their items on our website. For all other items, Amazon.com doesn't offer price matching.

(emphasis mine)

Also don't forget, it is very easy to purchase items from amazon.com that are NOT sold or shipped by amazon. The policies for those retails are their own.

You could return it if you qualify for that. Log in to your amazon account and look in your account area to see how to return item.


One more thing brought up in the comments: you don't get anything if you don't ask. It sure wouldn't hurt to call or email the customer service team and see if they have a solution. Be polite and patient and see what Amazon is willing to do to keep you as a happy customer.

Add to cart pricing:

Walmart and Best Buy are both doing that "Add to Cart to see our special price" thing. Is this to prevent other retailers from matching their price?

I believe this is because the manufacturer has restrictions about how a retailer may advertise the price. It is called the minimum advertised price. Sony sticks in my mind as a brand that consistently did this. To protect their brand and retail "channel", stores couldn't advertise a rock bottom price on a Sony stereo. Sony cannot ultimately dictate the final price, but they can dictate the list or "retail" price. So deep discounting retailers just waited to show the price in the shopping cart to get around the manufacturer's restriction.

I assume the goal is to keep a bulk of retailers happy with the manufacturer. (aka - channel management.) If Microsoft has 10 retailers selling their goods, and only 1 of those 10 is a deep discounter, then the other 9 are much happier to stock Microsoft goods knowing they don't really have to compete on price.

  • 1
    Keep in mind, though, that retailers like Amazon will often be generous and go above ad beyond their listed policy, particularly for established customers. So while their policy might not suggest it is possible, it's worth calling and asking anyway.
    – Adam Davis
    Mar 26, 2014 at 19:48
  • The linked page now says "Amazon doesn't offer price matching". That's all the meat. I guess now that they are at the top, they don't care. Dec 25, 2018 at 22:49

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