I make payments to my monthly credit card account via pay by phone. Two months ago my boyfriend made a one time payment on my credit card account (payment was mailed via check). I resumed by pay by phone, and the credit card company added his checking account info on my account. They withdrew the next payment from his account and not from my banking account.
When I called the credit card co they told me that they cannot remove his bank account information because of federal law or requirement. I spoke with a supervisor and was told his banking account number will be deleted from my credit card account. As of 10/28/13, his banking account number is still listed on my credit card account.
Is this legal? When I signed up for pay by phone I had to give authorization and give them my routing number, etc. My boyfriend's payment was a one-time transaction. What can I do to get his banking account number on my credit card account?