I have filed my 2012 tax return jointly with my wife, along with my wife's ITIN application, back in late March.
In April, I got a letter for IRS ITIN department saying that we should send my wife's original passport to them. So we sent my wife's passport on May 15th. USPS tracking number confirmed that IRS received it on May 20th.
However, last week (end of June) we have received another letter from IRS ITIN department saying that our ITIN application has been rejected, rejected because we have not sent the original identification document that they requested!
Okay, let's put our tax return and ITIN aside. Where is my wife's passport? Right now my wife does not have her personal identification, nor proof of legal status in U.S. Could IRS have lost it?
I tried to call the IRS several times. One time I waited for 1 hour and 20 minutes to talk to a person, and that person said he has only 10 minutes to talk before he has to leave. He said they'll investigate and someone(?) will call us back soon, but never called back. I wrote them a letter, but no response. I tried calling several times more, but machine is saying 'sorry too many calls right now, we can't accept your call'.
What can I do?