I left my former company 3 years ago and I left my 401k under the management of their 401k company. Now I want to roll it over. I sent a certified letter to them last week, and they got it. Then I called the person that is responsible for handling this form and confirmed that he got it. It has been a week now and the 401k company say they still have not received the forms.
Here are my questions:
How long does the 401k roll-over process typically take? Why so long?
Is there any law requiring the former company to process the rollover request?