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For an international ACH transfer as part of the e-gold claims process, I need to specify in an online form:

  • Financial Institution Name

  • Financial Institution Address

  • Financial Institution City

  • Financial Institution State/Province Code

  • Financial Institution Postal Code

  • Financial Institution Country: GERMANY - DE (prefilled)

  • ACH Coordinator at Financial Institution

  • ACH Coordinator Telephone Number

  • Bank Identification/Routing Number

  • Account Title

What is the correct data for Deutsche Bank, Germany?

I already called customer service of Deutsche Bank, but they did not even know what ACH is. I also sent them a message via their online banking web interface (confirmed by a TAN, so it should get read).

Screenshot of the complete form:

Screenshot

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    > While some institutions may ask to provide both SWIFT-BIC and IBAN, > generally it isn't needed - IBAN already includes full routing > information, and the BIC can be automatically determined from the > IBAN. – Peteris Mar 6 at 2:49 This isn't exactly true, my bank here in Germany uses a different bank for foreign currency processing. As such, non-EUR currency transfers (eg, sending USD to USD denominated account) must go through a different BIC than what you'll get if you punch in my IBAN.
    – user19631
    Aug 11, 2014 at 19:38

1 Answer 1

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Today I called Deutsche Bank. They said that for an international transfer I need to specify IBAN and SWIFT-BIC. The ACH specific information is irrelevant.

Later I called e-gold claims process customer service, +1.8887647519:

  • "ACH Coordinator at Financial Institution", "ACH Coordinator Telephone Number": Just a contact at the bank, in case there are questions.

  • "Bank Identification/Routing Number": I proposed entering the SWIFT-BIC code, explaining briefly what it is. The customer service representative agreed.

  • "Account Title": I said that my bank told me that there is no such thing as an account title, and I proposed to just enter my name. The representative agreed.

I then called Deutsche Bank again, and they named me a random contact person at a local office. They said that normally this information is not necessary.

In a nutshell: This form was designed by idiots. One part is plain wrong: With a radio button, one has to select either BIC or IBAN, where the BIC code is not an account number. It identifies a bank.

Update: On of 2014-01-16 CET, I received the money to my Deutsche Bank account.

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    While some institutions may ask to provide both SWIFT-BIC and IBAN, generally it isn't needed - IBAN already includes full routing information, and the BIC can be automatically determined from the IBAN.
    – Peteris
    Mar 6, 2014 at 2:49
  • @Peteris Thanks for pointing out my mistake. I edited the answer accordingly.
    – feklee
    Mar 6, 2014 at 9:28
  • So thay acually needed 7 months for this transfer? That's quite a lot.
    – glglgl
    Mar 18, 2020 at 7:53
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    @glglgl I don't remember exactly. Apparently it took a while until the entity in charge of the claims process initiated the transfer. All international transfers to and from my bank account took no more than a few days.
    – feklee
    Mar 18, 2020 at 8:15

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