I used the free e-file software at hrblock.com for my federal return and paid for my state return. After paying but before finalizing and filing I checked the PDF version of my return and immediately found glaring errors. I haven't checked the whole return yet, and am a week into the process of having someone in their escalated support department look into it.
At this point I am afraid April 15th will arrive without this problem being solved.
- Should I submit the return and rely on their guarantee that they will repay me any fines due to this sort of error?
- Should I pay another service to do my taxes and seek a refund from hrblock.com?
- Should I do them myself, partially based on the info gleaned while using their service, and then seek a refund?
- Is there another approach I should take?