My mother recently got a letter from the state of Ohio saying she didn't pay a school tax that was active for her 2010 return. She filed through H&R Block so went there thinking they should be responsible for the mistake which is going to end up costing her over $700. They say that they are not responsible and she will have to pay it. Does anybody have any advice for this? She really can't afford $700 for a mistake that the people preparing her taxes made.
From the H&R Block site:
The H&R Block Guarantee: The H&R Block Guarantee is included with every tax return we prepare. If H&R Block makes an error on your return, we'll pay resulting penalties and interest. If you are audited, we'll explain your IRS tax audit notice and the documentation you should provide to the auditor.
Maximum Refund Guarantee: Get the maximum refund you're entitled to, or your tax preparation is free.
Satisfaction Guarantee: We're so certain that you'll have a positive experience that you don't pay until you're satisfied.
It would appear they will need to pay whatever portion is a penalty and interest. As littleadv wrote, they won't repay the tax itself.
May I ask? - Who did her return last year? This (school) tax isn't new.