My wife fell victim to a scam that she will not let go of. She was looking for a bicycle online and came across what appeared to be a legit web site. My wife assumed that it was safe to use Paypal because recipients would not get her credit card number and in the past, PayPal has refunded charges when she was scammed.
The listed price was suspiciously low and I assumed that it was a Prime Day deal and I didn't question it. I later found out that the purchase wasn't from Amazon or any other notable bike seller that I have heard of.
After two weeks we received a package from China that contained a pack of face masks in Chinese writing. The sender's address matched the name of the "bike shop".
I have heard about other mask scams where people use sock puppets (an online identity used for purposes of deception) for such scams. I immediately checked out the site saw immediately that it was a clumsily assembled WordPress site. The TLS cert was legit and the only pay option was Paypal which was a red flag.
We submitted a dispute. A few days later we received an automated email stating that they have contacted the seller and that we have to work with them for a refund (yes, go work with the fox to get your hens back... Great idea Paypal!). For weeks we heard nothing after emailing them almost daily. We finally got an email entirely in Chinese which I think says that we need to ship the masks to another address in China, but we honestly don't know how to address it. I guess we could print out what I think is the address, cut and paste it to the envelope, and take it to the post office and ask them for help?
Further attempts reaching out to Paypal have led to nothing. What is the best course of action is for us at this point?