Someone managed to get my credit card # and ordered a credit card report from Experian. I've called the credit card company + have a new card with a different number on the way, but I need to talk to someone at Experian and find out what information of mine is at risk -- I don't know if they've obtained my own credit information or my wife's, or someone else's.
The Experian website gives their standard phone number 888 397 3742 and I tried calling that, but it's an automated system with apparently no way to talk to a human being. What can I do? I want to talk to a person there -- they're the ones that may have allowed someone else to access my information, and if I have to pay for them to fix something, I will, but I feel like they're the ones at fault.
(p.s. please do not list a phone number unless you can cite a reputable source of information -- I am very concerned about identity theft and I do not want to fall prey to phishing schemes.)