I ordered some food at a popular fast food chain, through drive through. When I arrived at my destination, I found my order was wrong, plus the food was very stale and cold. I paid for a rather extensive breakfast ($11) and I was instead given food probably left out over night, which isn't even on the menu at 7 am.
I went back to the store and asked for a refund from the manager. Due to COVID, I waited outside. He asked for my credit card, then came with a receipt with negative signs after the prices and said I was refunded. Update: I showed my receipt to the manager of another store in the same chain, confirmed the receipt was bogus. The receipt was for a cash refund, though the manager said he put the money back to my card.
Two weeks later, my bank still shows I was charged for the meal and never refunded. Note that the initial bank charge appeared on my card immediately, I even got a text alert for it. Is this an appropriate situation in which to use my credit card's "dispute charge" feature? Or is that a misuse of this feature?