My US phone rang and a recording came on.

The lady asserted it was "Amazon" calling and they had "detected suspicious activity on my account". I was supposed to "press 1" to speak to "Amazon security."

  • Is this just some scam
  • Should you press 1?
  • What should you do when this happens?
  • Guys, no need to vote it down, I'm trying to make a canonical Q about the latest scam going around. – Fattie Feb 9 at 16:21

It's a scam. I get the same voicemail -- and I have never had an Amazon account.

Do not press 1, do not say "yes." Just hang up.

If you have any doubt as to whether it's a real call, log in to your Amazon account and contact Amazon customer service. (Link obtained by searching "contact amazon" from amazon.com)

  • I don't know anything about this particular scam. But I endorse the last paragraph. I can't think of a comparable phone call, but I often get emails claiming to be from some company I've done business with and telling me to call a number given in the email. When I do, I always look up the company's customer service number on their web site or on my last bill or on the back of my credit card or some such. If the numbers are the same, okay, probably legitimate. If not, I call the customer service number and not the number from the email. ... – Jay Feb 8 at 22:43
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    ... And if I get an email telling me to click on a link and log in, no way. If the email sounds otherwise plausible, I go to the address I already have for the web site. – Jay Feb 8 at 22:44
  • @Jay: The amusing part is that I mostly get such emails or phone calls from companies I've never done business with. (Or more accurately, scammers pretending to be those companies.) Almost as good as the ones saying my car's warranty is about to expire. Considering they range in age from 18 to 33 years, I should hope so! – jamesqf Feb 9 at 4:10
  • @jamesqf Yes. I got one recently saying there was a problem with my account at Bank of America, and I've never had an account at Bank of America. I get a lot supposedly from Amazon. My guess is the scammers try big companies because that maximizes the chance that you might actually have an account with that company. They're going to use "Bank of America" and not "Podunk Auto Mechanics Credit Union". – Jay Feb 9 at 14:22

It’s a scam. Amazon knows how to contact you and if there is any need, they can put things for you to read on their website. For a similar thing I called my banks actual security number and their message was quite clearly: “We will never call you on your phone”. What they do: Send you a text message “did you purchase this item at xxxx for £yyyy” and ask you to press “yes” or “no”.

I got half a dozen messages about an iPad that was supposedly ordered on Amazon from my account. I did press 1. I got through to someone, and I could here that the scammer was sitting in a room with other scammers making the same call; I could hear them talking. Amazon must have a real problem with people ordering iPads by mistake.

Rule: Amazon would have your name. If they don’t have your name, they are not Amazon. Amazon has your Amazon account number. If they don’t have your account number, they are not Amazon. Amazon doesn’t need your bank details for anything. If they ask for your bank details, they are not Amazon.

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    Yes, good point. If I get a call or text or email from some company I have an account with, but the person doesn't know my name before they called, it's a scam. If they know nothing at all about you except the email address or phone number they used to contact you, it's a scam. My favorite: I got an email telling me that someone had brought a lawsuit against me and I should open the attached file for the details. The first thing that made me suspicious was that the return address was just "County Court House" -- no name of the county, just "county". And the email did not include my name ... – Jay Feb 9 at 4:23
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    ... address, or any other information about me. Oh, and there was also the fact that the return address on the email was "sugardaddiesgalore.com". I'm not sure what the email address of my local county courthouse is, but I'm going to go out on a limb and say that it's probably not "sugardaddiesgalore.com". – Jay Feb 9 at 4:24
  • In the UK: “You were recently involved in an accident”. “So who am I and what accident?” – gnasher729 Feb 9 at 9:12
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    @gnasher729 - I got one of these. Or rather several. One time I acted gullible and said "You mean the crash I was in?". The woman said "Yes! I believe you were injured?" I said "Yes! My leg!" She asked "You hurt your leg? There is compensation coming for that!". I said "Actually it was both legs! Clean off!". She (a bit doubtful): "Both legs?" Me: "Yes, and both arms! And my head! In fact I'm dead!" Her: "<click>". – Michael Harvey Feb 9 at 13:53
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    I got one once that said it was from "Amazone" -- with an "e". That was slightly suspicious. – Jay Feb 9 at 14:18

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