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Recently while shopping on-line, a store sent me an E-mail to say in short, "The transaction failed to verify, please send us a copy of your ID and a photo of the credit card you used for the payment." They suggest driver's license or passport.

While in-person, I know businesses will sometimes check ID and credit cards, but I've never seen such a request on-line.

I paid for this purchase using PayPal and not directly on the retailers website.

Is that a thing? Is that even safe?

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    Sounds fishy. Very fishy. This must be a small website from a retailer no one has heard of.
    – RonJohn
    Jan 30, 2021 at 1:15
  • Yes, is a small shop of imported food.
    – Village
    Jan 30, 2021 at 1:24
  • As to whether the retailer can ask: of course they can ask...
    – RonJohn
    Jan 30, 2021 at 1:25
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    Well, it might very well be legitimate... but don't take a chance. Doing that is security Worst Practice; reply back telling them so, and that you'll have to buy from somewhere else until they enter the 21st century.
    – RonJohn
    Jan 30, 2021 at 1:28
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    "Especially as I paid via PayPal". LOL... tell them to try it again, or call PayPal.
    – RonJohn
    Jan 30, 2021 at 1:30

1 Answer 1

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What risk can come to me to provide the ID and photo of a credit card?

Identity theft.

And is that a normal practice a business has to stop and verify the information?

When using PayPal?? NO.

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    They can request anything they want, that doesn't mean you have to give it to them. I'd find an alternative as the answer here shows what's really at risk.
    – R. Hamilton
    Feb 2, 2021 at 19:55

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