Recently while shopping on-line, a store sent me an E-mail to say in short, "The transaction failed to verify, please send us a copy of your ID and a photo of the credit card you used for the payment." They suggest driver's license or passport.

While in-person, I know businesses will sometimes check ID and credit cards, but I've never seen such a request on-line.

I paid for this purchase using PayPal and not directly on the retailers website.

Is that a thing? Is that even safe?

  • 6
    Sounds fishy. Very fishy. This must be a small website from a retailer no one has heard of.
    – RonJohn
    Jan 30, 2021 at 1:15
  • Yes, is a small shop of imported food.
    – Village
    Jan 30, 2021 at 1:24
  • As to whether the retailer can ask: of course they can ask...
    – RonJohn
    Jan 30, 2021 at 1:25
  • 2
    Well, it might very well be legitimate... but don't take a chance. Doing that is security Worst Practice; reply back telling them so, and that you'll have to buy from somewhere else until they enter the 21st century.
    – RonJohn
    Jan 30, 2021 at 1:28
  • 2
    "Especially as I paid via PayPal". LOL... tell them to try it again, or call PayPal.
    – RonJohn
    Jan 30, 2021 at 1:30

1 Answer 1


What risk can come to me to provide the ID and photo of a credit card?

Identity theft.

And is that a normal practice a business has to stop and verify the information?

When using PayPal?? NO.

  • 1
    They can request anything they want, that doesn't mean you have to give it to them. I'd find an alternative as the answer here shows what's really at risk. Feb 2, 2021 at 19:55

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