I bought a gaming wheel in November and after a couple hours of use, it broke. The refund process was a little bit of a pain but I managed to get a label and took it to a courier.
Once it arrived at their facility, they confirmed it was faulty and agreed on a refund. A few days ago, I received a replacement, and over the next few days they also gave me a refund through PayPal.
They sent me an email confirming their mistake and they will send a courier to pick it up from my place.
My question is, if they forget to email me (would not be the first time) to arrange a delivery, am I allowed to keep the item?