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I'm having some issues with a French financial institution, which claims they are some missing pages in some forms I sent them via registered mail. While registered mail certifies the reception, it doesn't certify the content, which isn't much useful if the recipient can simply say the content of the mail is empty or partially missing.

Is there any way to "certify the content" when mailing documents from France to a financial institution also located in France, so that the financial institution cannot pretend that some documents are missing?

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    That would be what an huissier is for. What are you trying to achieve, though? At some point you might also stop engaging with them directly and demanding whatever it is you are entitled to through the courts.
    – Relaxed
    Nov 28 '20 at 18:51
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    What may have happened is that all documents are scanned upon arrival. With a US health care company, I have had the versa/reverse side of a sheet not scanned which caused a refusal of the reimbursement request. I only send them single-sided sheets now. AKA their scanning employees/contractor is not good. The original documents are destroyed so there's no hope of them 'finding' the missing page.
    – mkennedy
    Nov 29 '20 at 3:28
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    I’m voting to close this question because it's off-topic due to being about how the the postal service works, not personal finance.
    – RonJohn
    Nov 29 '20 at 4:52
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    @RonJohn & Franck Dernoncourt Ultimately the question really is about forcing a financial institution to recognize a claim of some sort, which seems on-topic. The solution might or might not involve the post office (going through an huissier doesn't, they would deliver the document in person). Maybe the question could be edited to make that clearer, that's more-or-less what my initial comment hinted at.
    – Relaxed
    Nov 29 '20 at 11:58
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    Incidentally, the post office does offer a related service but I wouldn't consider that an answer if it's not clear that it would be enough to address the underlying issue.
    – Relaxed
    Nov 29 '20 at 12:00
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Interesting answer from clupean on https://redd.it/k2fn0b:

This is common, you simply need to go to a notaire and ask for a preuve de contenu. Give him your documents and a prepaid envelope with the address and he'll write a single page listing the contents and saying that they checked everything. The notary will keep a photocopy of everything and they will seal and send the letter themselves.

The envelope should also contain an attestation addressed to the institution receiving it with a list of everything and a short text saying that the contents have been certified with the contact info of the notary.

Another good idea from CatherinefromFrance on https://redd.it/k2fn0b (but this isn't possible to use this option in the case where original documents have to be sent, i.e. when scans aren't accepted by the recipient):

In fact online by the french post LA POSTE you can send LRAR (Lettre Recommandée avec Accusé de Réception /registered letter with acknowledgment of receipt)

"In the event of a dispute or doubt about sending a registered letter, this service allows you to check:

The validity of your electronic proof with the information it contains, that the registered letter in your possession corresponds to the one sent."

" La vérification d'une preuve permet de garantir que le fichier de preuve présenté n'a pas été falsifié et que les données qu'il contient ne sont pas corrompues. La vérification restitue les informations présentes dans la preuve, telles que: date et heure du dépôt, identification du destinataire de la lettre recommandée, etc. "

Note that, from https://www.pernaud.fr/info/glossaire/12937097/recommande-avec-accuse-de-reception-preuve-du-contenu (mirror):

"'il appartient au destinataire d'un envoi recommandé qui en conteste le contenu, d'établir l'absence des documents annoncés" Cass civ 2-me 6 novembre 2014 n°13-23568

Also, note the difference between the role of a notaire and a huissier: https://www.juridique-assistance.fr/un-notaire-et-un-huissier-de-justice-deux-metiers-a-ne-pas-confondre/ (mirror).

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  • preuve de contenu à la mode !
    – Fattie
    Dec 1 '20 at 15:42

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